Support Plans
Your IT team when you need one. Extra capacity when you already have one.
DouTech provides ongoing support and administration across users, devices, cloud services, infrastructure and technology vendors.
Who it’s for
Growing businesses, and teams that need more capacity.
Built for organisations without full internal IT, businesses needing additional IT capacity alongside an existing team, and multi-site organisations that need consistent technology support across locations.
Managed IT Plans
Ongoing IT and platform support, scaled to how you operate.
Every environment differs by user count, device mix and number of sites — these tiers are starting points. For coverage scoped to your specific setup, request an IT health check below.
Priority IT & Business Support
For businesses that need faster turnaround across their website, email and everyday IT issues.
From ₦50,000/mo
- Priority website, email and day-to-day IT support
- Basic security monitoring, form testing
- Up to 5 minor content updates monthly
- Acknowledgement within 4 working hours
Managed IT & Platform Support
For businesses running portals, dashboards, apps or other custom platforms that need dependable IT and software support.
From ₦150,000/mo
- Portal/dashboard support, user issue tracking
- Basic bug fixing, technical team escalation
- Monthly support reporting
- 24/7 acknowledgement of critical incidents
Website Care Plans
Lower-cost upkeep for a website that’s already live.
For businesses that just need their existing website and email kept healthy — not full IT coverage.
Basic Website Care
Suitable for simple websites with low activity.
₦20,000/mo
- Basic website checks and support
- One minor content update monthly
- Basic email account support
- Domain and hosting renewal reminders
- Acknowledgement within 24 working hours
Standard Website Care
For businesses that need more regular website and email support.
₦35,000/mo
- Website health checks, security and performance checks
- Email account support, staff email setup guidance
- Up to 3 minor content updates monthly
- Acknowledgement within 12 working hours
What counts as a critical issue?
Something that stops your business operating — your website, portal or app is completely down, customers or staff can’t log in, payments are failing, email isn’t sending organisation-wide, or a suspected security breach.
What counts as a minor update?
Small changes to existing content — a phone number update, replacing an image, editing existing text, or adding a short announcement. New pages, features and redesigns are quoted separately.
Core competencies
The technical pillars behind our managed service model.
Proactive monitoring & patching
Ongoing monitoring, patch and software management to catch issues early.
Security & backup
Endpoint protection, backup management and coordinated vendor security controls.
Cloud & productivity administration
Microsoft 365, Google Workspace and Zoho administration handled end to end.
Onboarding journey
From first assessment to live support.
- 1
Assessment
- 2
Inventory
- 3
Standardisation
- 4
Tooling setup
- 5
Support launch
- 6
Reporting
Ready to offload the day-to-day?
Partner with DouTech to move IT from a reactive cost centre to a managed, accountable service.
Request an IT Health Check